Working Wives & Bachelorettes: So What If The Customer Is Right?

I don't complain about customer service a whole lot. I worked retail for quite a few years and know first-hand that dealing with the public is not always the most pleasant experience. But I had a terrible experience at a store I usually love - Target.

My kitchen is very low on cabinet and counter space. But it is a decent size. I have been able to add extra storage space, but I was still in desperate need of counter space. While my mom was here over New Year's, we found a nice kitchen cart at Target. It was the right color, the right size, and had drawers and a little cabinet. It was also on wheels so I could move it when and where I needed it. Just to prove how exciting my life is, I spent 4 hours on New Year's Eve night putting this thing together. While it wasn't difficult, it was very time consuming. At the tail end of the project, my mom and I pick up the top to put it on the base when I notice that it was not going to go on. The back piece had been cut incorrectly so the top did not fit on the base. It was a complete brick wall. There was nothing I could do to fix the situation. I was a little mad.

So the next morning, my mom and I headed to Target to explain the situation. And they were no help. I told them that the piece was wrong. I had pictures. But their only solution was for me to bring the entire cart back to the store. Well...this thing is heavy and bulky. My mom and I wrangled it down the stairs to her car. It doesn't fit. It doesn't fit in the trunk or the back seat. It doesn't fit in my car either. I was able to tie down my trunk lid to drive it back to Target. For all my troubles of putting together a defective product and bringing it back, they graciously gave me a $15 "please shut up" gift card.

I understand that they couldn't just give me a new kitchen cart, so I could go merrily on my way. The part that bothered me was that they had no interest in really helping me or even sympathizing with me over the situation. Even if they didn't care, they could have at least pretended that they did. The attitude I received from their Customer Service department could have changed my perspective on the entire situation. Instead, I left FRUSTRATED!

I did find another kitchen cart at another store. And it is actually much better. I will still shop at Target. But I will think twice about what I choose to purchase there in the future.

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