Friday, May 18, 2012

I Must Bitch/Asking for Guidance


Working a fulltime job and going to school part time sometimes makes it difficult to go shopping. I have resorted to ordering things online lately because it is so easy and fits in much better with my schedule.

I am sure most of you have an iPhone by now and have some sort of a protectant case for it. I have an Otterbox right now and it makes my phone about 4 times larger than it really is. I love the simple, sleek look of the iPhone but they are just too expensive to go without a case. I am guilty of dropping mine one too many times, luckily the Otterbox has not failed me yet. I am, however, sick of the bulky, unstylish look of my Otterbox. It is hard to fit in pockets and does not fit in a small clutch, it is more of an annoyance.

One of my friends had a cool case which just framed around their phone, when I talked to her about it she said she has dropped it several times, it has not yet cracked her screen and she is super happy with it so far. I got the name of the case and began my online search. This is where things begin to take a turn…

So I went on the website, hdaccessory.com and ordered an aluminum alloy bumper protector that fits an Apple iPhone 4/4S. I must admit I did wait a while to put the case on my phone because I wanted someone to put my screen protector on, I am not good with these. When I finally put the case on I quickly realized that it definitely did not fit my 4S. The top buttons were inaccessible. After being completely annoyed I waited a couple days and finally called to see what could be done. There was no answer, of course. I called a couple more times and finally the girl said that I would have to take pictures of my phone and the case and then email them to the company. So, I did that. 

I got an email back saying that I had to fill out a form online and they would reimburse. So.. I did that! I got an email back the next day stating that if I returned it would be past the 30 day return policy so they cannot issue a refund. This all just happened yesterday so I am completely annoyed… I don’t know what to do. First off, it shouldn’t be an issue because it does not fit my phone as advertised and it is not my fault that they were so unreachable and there was so much back and forth. Secondly, the person who replied back to my email the first time said that I would be reimbursed. I even included my invoice number. If this was not the case they shouldn’t have had me go through the other trouble like filling out the online form. Ahhhhh, HAPPY FRIDAY! Time to bitch at the people on the phone.

I advise you to save yourself and DO NOT order from hdaccessory.com. Maybe some of you have and have had better experiences? I am now in the market for a new phone cover and need some guidance. Does anyone know of a great iPhone case that is not bulky but protects your phone? I’d appreciate it!
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